Forest Pharmacy Oy (business ID 3101222-3) sells products to private individuals worldwide. The prices of the products include 24% VAT. When delivering products outside EU countries, the recipient of the product is responsible for local taxes and customs duties. We reserve the right to change prices and delivery costs.

Products are ordered in the online store by adding them to the shopping cart and paying for the contents of the shopping cart at the online store checkout. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or for clarifying any ambiguities that arise in it. When ordering from the online store, you are required to have familiarised yourself with and agreed to the delivery conditions valid at any given time.

Paytrail Oyj (2122839-7) operates as the payment service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj,
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä

Online banking and card payments (most common bank and credit cards, such as Visa, Visa Electron, MasterCard and American Express - Debit/Credit cards). Paying with a payment card in our online store is easy and safe. You can also pay using G Pay (Google Pay), Android Pay and Apple Pay mobile payments.

For questions related to payment services, you can contact the payment broker here.

You can also pay using the PayPal online payment service or Klarna services.
Paypal is a well-known international payment provider that allows you to pay easily and securely from your own Paypal account with the credit card you have connected to the account. Check out PayPal's terms of service.

S.à r.l. et Cie, S.C.A.
R.C.S. Luxembourg B 118 349

For questions related to payment services, you can contact the payment provider here.

Your payment will be registered immediately to the merchant and a confirmation message will be sent to your email.

After placing an order successfully, an order confirmation will be sent to your email. Sending confirmation messages requires providing an email address when ordering.

You can see the delivery costs of your order after choosing the payment and delivery method. Delivery time to Finland is 2–5 days. Delivery time to the rest of Europe approx. 7–14 days, but due to the Corona pandemic, deliveries abroad may be delayed.

You can contact our customer service via email:

According to the Finnish Consumer Protection Act, you have the right to exchange or return all or part of your order within 14 days of receiving the order. The right of return only applies to unused in the original packaging and products that can be resold.
In the case you want to return a product, always contact us by email for instructions:

If the product is lost or damaged during transport or otherwise does not match your order, you must report the issue to the parties mentioned in the exchange and return conditions within 14 days at the latest. If the package is damaged in the mail, a complaint should immediately be done with the shipping provider.

Disagreements concerning this contract, which cannot be settled through negotiation, will be resolved in the District Court of Vantaa according to Finnish legislation.